1. Contact Channels
General support
Email support@previu.app for account help, sync issues, and general questions.
Privacy requests
Email privacy@previu.app for deletion, correction, or privacy-related requests.
Security reports
Email security@previu.app for responsible disclosure of vulnerabilities.
Business inquiries
Email hello@previu.app for partnerships, press, or other business matters.
2. Common Requests
- Reconnect a bank account or refresh stale transactions.
- Cancel a subscription or review billing status.
- Export data and delete an account.
- Report bugs, crashes, or incorrect financial categorization.
- Request accessibility help or report broken links on the public website.
3. Frequently Asked Questions
How do I connect a bank account?
Use the in-app linked account flow and choose your institution through the supported provider. Your bank credentials are entered with the connection provider, not directly into Previu.
Why are my transactions delayed?
Financial institutions and aggregation providers may refresh on different schedules. If a connection is stale for more than 24 hours, try reconnecting it or contact support with the affected institution.
How do I cancel my subscription?
Subscriptions are managed through the app marketplace or billing provider where you signed up. Cancel there to stop the next renewal, and keep access through the end of the current period.
How do I delete my account?
Use the in-app account deletion controls when available, or contact privacy support if you need help completing the request.
How do I report a bug?
Email support with the affected screen, device model, app version, and the steps that reproduce the issue. Screenshots or logs help triage faster.
4. Response Expectations
We prioritize account access, billing, privacy, and security issues first. Response times depend on severity, weekends, holidays, and whether we need information from a third-party provider.
For the fastest help, include your app version, platform, the institution or feature affected, and the timestamp of the issue.